Privacy Policy

At Bits Bye Solution, we respect your privacy and are committed to protecting your personal information and data security. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website or use our laptop and computer repair services.

1. Information We Collect

We collect personal information necessary to deliver repair services, including:

• Contact Information: Name, email address, phone number, and physical address for service scheduling and delivery.

• Device Information: Make, model, serial number, operating system details, and hardware specifications of your laptop or desktop.

• Service Details: Descriptions of technical issues, repair logs, diagnostic results, and service history.

• Technical Usage Data: IP address, browser type, and basic analytical data when you browse our website.

2. User Data Security & Data Privacy

• Data Integrity: We do not access, view, or copy your personal files, photos, or documents saved on your storage drives unless explicitly requested by you for backup or recovery purposes.

• Security Measures: We implement physical, electronic, and procedural safeguards to protect your hardware and digital data while your device is at our facility.

3. How We Use Your Information

We use your collected information strictly for:

• Providing hardware diagnostics, estimates, and repair services.

• Communicating repair status updates, quotes, and service invoices.

• Responding to customer support inquiries and service requests.

• Complying with legal obligations and fraud prevention guidelines.

4. Information Sharing & Third Parties

• We do not sell, trade, or rent your personal information or data to third parties.

• Information may only be shared with trusted service providers (e.g., payment gateways or delivery services) solely to process your transactions or deliver repaired hardware.

5. Cookies & Website Analytics

Our website uses basic cookies to enhance user experience and improve site performance. You can choose to disable cookies through your web browser settings at any time.

6. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact us via our website contact form or email support.

• Address: 9041 Garland Rd #1058, Garland, TX 75048

• Phone: (817) 857-8391

• Email: info@bitsbyesolution.com