Refund & Cancellation Policy

At Bits Bye Solution, we strive for complete transparency and customer satisfaction. Below is our policy regarding service cancellations, estimates, diagnostics, and refunds.

1. Diagnostic Fees

• Basic diagnostic inspections are conducted to assess hardware or software faults.

• If a diagnostic fee applies, it will be communicated to you prior to inspecting your device.

• Diagnostic fees cover technician labor and time; therefore, diagnostic fees are non-refundable once the inspection is complete.

2. Service Cancellations

• Before Service Approval: You may cancel your repair request at any time prior to approving the final repair estimate without incurring repair labor charges.

• After Service Approval: Once you approve a repair quote and work has commenced (or specialized hardware components have been ordered), cancellations may be subject to a partial fee to cover installed parts or restocking charges.

3. Repair & Hardware Replacement Refunds

• Services & Labor: Labor fees for completed hardware repairs, maintenance, and thermal servicing are non-refundable once the work has been delivered and verified by the customer.

• Replacement Parts Warranty: Replacement parts (e.g., screens, batteries, SSDs, power supplies) installed by our technicians come with a limited service warranty. If a newly installed part fails due to a manufacturing defect within the warranty period, we will repair or replace the defective part free of charge.

4. Unrepairable Devices

If our technicians determine during diagnosis that a device cannot be repaired, or if repair costs exceed the market value of the hardware, you will be notified immediately. No repair charges will apply beyond any agreed-upon initial diagnostic fee.

5. Process for Claiming a Refund or Warranty Service

To request warranty service or discuss a billing query, please provide your original service receipt/invoice and device serial number through our support contact channels.

Contact Us

• Address: 9041 Garland Rd #1058, Garland, TX 75048

• Phone: (817) 857-8391

• Email: info@bitsbyesolution.com